QuickBooks has stopped working

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QuickBooks Software is one sure shot financial management software that has changed the financial market situation across the world. The software offers a synchronisation between highly sophisticated tools, user friendly interface and integrated add-on applications. One of the most popular add-on application used in combination with QuickBooks is Point of Sale that increases the versatility of the software even more especially for retail industry.

At times while working with QuickBooks Point of Sale software user may encounter errors which can affect the working and interfere in the workflow. These kind of errors generally don’t allow users to access their software and offer following kind of error messages

“QuickBooks has stopped working”

In such case user won’t be able to open their QuickBooks Desktop which is either not responding or is showing freezing screen.

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Causes of “QuickBooks Desktop Won’t Open” Issue

The issue can be caused due to multiple reasons as listed below:

  • Company name provided exceeds the maximum limit set.
  • The file called QBWUSER.INI has either gone corrupt or is missing.
  • Hard drive is damaged and cannot be accessed properly.
  • Installation of QuickBooks application and file was not completed properly.
  • Windows Operating System might not be functioning properly.

Resolution of “QuickBooks Desktop Won’t Open” issue   

In order to resolve this Intuit has provided a list of solution that need to be followed in the same pattern for best result. The user is advised to check if the error is resolved after every method is complete. The solutions offered by the proficient QuickBooks customer support team are:

  1. Method 1 – Download and Install QBInstall Tool ( QuickBooks Install Diagnostic Tool):
    1. Locate and download the QBInstall Tool from the main website of Intuit or QuickBooks..
    2. Next user will be prompted to save the file which should ideally be done over on the desktop.
    3. Switch down any and all programs running in the background and then click on the tab called ‘Run’ for QBInstall to work properly. (in accordance with stability and speed of the Network server and connection, this process can take up to 20 minutes to complete)
    4. Once the tool has finished the process, restart the whole system to save and update the required details.
  2. Method 2 – Restart & Disable Antivirus Software Installed
    1. Completely shut down all the programs running in the system and restart the computer.
    2. Once all the functions and processes of Computer system are up and running start the QuickBooks Desktop again.
    3. In case the issue is still not resolved, then try to disable any of security software like Antivirus or Malware software. This is a technical process and discretion of technical experts is required..
  3. Method 3 – Locate and Rename the file called – QBWUSER.INI:
    1. The first step is to rename the file called QBWUSER.ini (When this step is processed list of company files opened before gets removed because of which user will have to open the required company files manually.):
      1. Locate and navigate to the location QBWUSER.ini file is saved. It is possible the file is saved within Hidden Files and Folders location which will have to be enabled.
      2. Common Location format – \Users \[Your user name] \AppData \Local \Intuit \QuickBooks [year]
  • Highlight the file and then right click on it to rename the file by adding .old in the extension at the end such as – QBWUSER.ini.old
  1. Rename another file called EntitlementDataStore.ecml now
  2. If the renaming of above two mentioned files do not work then try to access the sample file.
  3. Method 4 – Reinstall QuickBooks POS with Clean Install: Completely uninstall the software and then with Clean Install tool reinstall the software.
  4. Method 5 – Create New Windows Account as Administrator: Last option is to generate a new account within Windows Operating System with the Admin login credentials.

Also Read: QuickBooks Error Code H202: Switching to Multi-User Mode

Who We Are

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We have supremely talented technical experts who are extensively trained to deal with all the issues encountered while using QuickBooks and POS. Also special emphasis is drawn on problems related cloud hosting tasks which is another segment where we provide expert support. You can contact us at www.postechie.com for online chat support or call on Toll Free Number /.